Snap Removal Terms & Conditions: 

“We”, “our”, “us”: Refers to Young & Large Corp., operating as “Snap Removal”. 

“You”: Refers to the customer who has hired Young & Large Corp. and has agreed to the terms and conditions of the service. 

“Damages”: Refers to any losses, perceived or actual, resulting from the service provided by Young & Large Corp., or from a cancellation by Young & Large Corp. 

“Service Contract”: Refers to the legally binding agreement that has been signed by the customer and Young & Large Corp. outlining the terms and conditions of the service. Service contracts are generally used only for larger jobs that span more than half a day, or require additional equipment and/or crew members. 

1. Cancellation policy (customer): We understand things can change. We give you the flexibility to reschedule your appointment with no penalty in most cases. In certain circumstances, we may be unable to accommodate your request to change the time or date of your appointment. In general, a small junk removal can be rescheduled to a later date, but altering the arrival time on the same date is dependent on availability. Requests to change an appointment when (a) the truck has already been dispatched to your home, or (b) has arrived at your home and is unable to contact you, will be considered a cancellation and we reserve the right to charge you our minimum fee of $79 + applicable taxes. Requests to reschedule or cancel a larger job such as a move or an estate clear may be denied and subject to loss of deposit when (a) a crew of more than two employees has been scheduled, and/or (b) special vehicles have been reserved specifically for your job, including but not limited to straight truck rentals, and/or (c) your job duration was scheduled for an estimated time block of greater than 3 hours. These circumstances are considered highly disruptive to operations and require 24 hours notice of cancellation, or whatever notice is stipulated in your service contract, whichever is greater. 

2. Cancellation policy (company): We reserve the right to reschedule or cancel your appointment without prior notice if (a) weather poses an imminent risk to our employees due to concerns with the safe operation of motor vehicles or the working conditions they will be subject to on a job site; (b) the scheduled vehicle is deemed unsafe or unfit for use as per the safety inspection; (c) in the event of a vehicle breakdown no rental units are available; (d) setbacks arise due to events out of our control, such as heavy traffic, employee health, job complications or unintended scheduling conflicts; (e) the customer is unresponsive when the crew arrives on site during the scheduled time; (f) upon arriving to a job site, the work environment is deemed hazardous or unsafe by the manager; and/or (g) upon arriving to a job site, the scope of the work is deemed to have been misrepresented on the work order and the crew is unable to complete the job in the allotted time frame. In the event of a cancellation, we are not responsible for any perceived losses, financially or otherwise, unless expressly stipulated in the service contract (in the case of a move). 

3. Pricing and Fees: We have worked hard to accurately represent our prices and fees on our website. Our intention is to provide prospective customers with adequate information to make an informed decision about whether or not to employ our services. We acknowledge that prices can change on a job by job basis due to variables that were not indicated on our website. The quoting process involves (a) a general understanding of our pricing model from examples on our website and/or from informative videos; (b) communication with one of our representatives to gather pertinent details either verbally or through the use of photos; and (c) the final quote provided on site prior to beginning the job by one of our crew managers. Generally a job is booked in after step (a) and (b) and the customer is satisfied with the quoted price. In rare circumstances, the final price at step (c) can fluctuate when the crew manager deems the scope of the job to have changed. This can result from (I) adding items to the removal list, (II) improperly explaining the job site (i.e. where items are situated, cleanliness or safety), or (III) improperly representing the items to be removed (i.e. the size/and weight, the cleanliness or the amount). In the event that the customer is no longer satisfied with the final quoted price at step (c), we reserve the right to charge our minimum cancellation fee of $79 + applicable taxes. In very rare circumstances, after the customer has agreed to the final quoted price at step (c), it is possible that the crew manager will deem the scope of the job to have changed while the crew is in the process of completing the service. This rare occurrence can result from (I) unknown details being uncovered during the removal process (such as, but not limited to, hidden material, unsanitary or hazardous working conditions, or unanticipated weight of material); (II) unanticipated circumstances related to the duration or size of the job (such as, but not limited to, work obstructions, elevator interruptions, or inadequate space in the truck due to the scope of the job changing). In these rare circumstances, we reserve the right to change the price of the job to compensate for any incurred costs. 

4. Damages: We work hard to train all of our employees on proper lifting form and use of equipment to safely maneuver items through our customers’ homes. Our employees are trained to alert the customer of any signs of major pre-existing damage to property. In the event that damage is caused by negligence on the part of our employees, a case will be opened to investigate the extent of the damage and determine the appropriate avenue for compensation, whether it be a discount on the service or an insurance claim. In the event that there are damages to the customers’ property and there is disagreement between the customer and the employee as to the cause of said damages, we reserve the right to request evidence that the damages were caused by negligence on the part of our employees and were not pre-existing. This evidence could include (a) photos clearly showing the prior condition of the property in question, (b) circumstantial evidence (such as damage or remnants on an item that was handled by our employees that is clearly linked to physical damage to the property in question), or (c) other direct evidence that clearly shows the property in question had no pre-existing damage. In certain circumstances, our employees may deem it impossible to remove certain items without causing property damage. In these situations, our employees will ask for your express permission to move forward with the removal. In these events, we are not liable for any damages that may be caused to your property.